Return & Exchange
How do I return or exchange an item?
If you wish to exchange the size or color of a product, you must return the goods and place a new order in the online store. If you wish to return a product, the money will be refunded to you when the package has arrived at our warehouse. Before returning, please contact us via email at hello@tindeyewear.com
What products can I return?
Any product purchased from tindeyewear.com can be returned within 30 days of receipt. If the package or product is damaged due to misuse or negligence, the product cannot be returned.
I have received a damaged item and I would like to return it.
Contact our customer service at hello@tindeyewear.com you will receive assistance. Do not send anything back to us until you have contacted us and received confirmation. We need to obtain clear information about the nature of the damage before confirming details of the return of products.
What is the deadline for returning an item I have purchased?
30 days from the date you receive an item.
How do you handle a returned item?
Send us an email to hello@tindeyewear.com , and our customer service will help you.
How do I return an item I purchased from a store?
We can only accept items purchased from tindeyewear.com. If you purchased an item from a store, please contact them directly and they will assist you.
I received an item as a gift. Can this be returned?
Yes, if this was purchased on tindeyewear.com you can return the item within 30 days of delivery. We need the name of the buyer and also require the item to be in its original condition with all its tags attached. Please contact our customer service to confirm. If the item was purchased in a store, please contact them directly.
When will I get my money back?
Once we have received the returned item, we will refund your money to the same account that the payment was made to. Please note that any shipping costs will not be refunded. Depending on your bank, it will normally take between 2-5 business days for the money to reach your account.